Corporate Chauffeurs · United Kingdom
Payment terms
These payment terms explain how money is handled for a chauffeur booking, from the quotation through to settlement of the invoice. The specific arrangements for your journey, including when payment is due and how it is taken, are confirmed in writing before you travel. This edition was last reviewed on 27 August 2026.
Section 01
1. Scope of these terms
These terms apply to every payment made to us for chauffeur services, whether the booking is a single transfer, a day at disposal, an event programme or work placed on a corporate account. They form part of the booking terms and conditions and should be read with the cancellation and refund policy, which governs what happens to money already paid when a journey is cancelled.
Section 02
2. Quotations and the price you pay
The price for a journey is the one stated in your written quotation and confirmation. It is prepared for the route, timing, vehicle class and passenger numbers you described to us. Your confirmation states what is included and identifies anything that would be charged separately. Where the journey as performed differs materially from the journey as quoted, the difference is calculated on the basis set out in that confirmation.
Section 03
3. When payment falls due
The payment schedule for your booking is confirmed in writing before the journey. Depending on the work, that may mean payment in advance, payment on completion, or settlement against an invoice on agreed terms. Larger or bespoke bookings, such as multi-vehicle events, wedding days and extended programmes, are more likely to involve payment ahead of the date. Where that applies, it is set out clearly in the confirmation rather than raised late in the process.
Section 04
4. How payment is taken
The payment methods available for your booking are confirmed in writing at the time of booking. Please use only the details set out in the confirmation or invoice we have issued to you. If you receive a message asking you to send money to different details, treat it as suspicious and check with us on WhatsApp at +44 7775 554848 before paying anything. We will never ask you to redirect a payment to new bank details by message alone.
Section 05
5. Deposits and pre-authorisations
Some bookings involve a deposit or a card pre-authorisation to secure the vehicle and chauffeur. Where this applies to your journey, the amount and its treatment are stated in your confirmation before you commit. A deposit is normally applied against the final balance for the journey. How a deposit is treated on cancellation is governed by the cancellation and refund policy together with the terms in your confirmation.
Section 06
6. Charges that can arise on the day
Some costs cannot be known until the journey happens. Where they arise, they are itemised and explained rather than added silently, and they are calculated on the basis already set out in your confirmation. Wherever the chauffeur can see one of these coming during the journey, the aim is to flag it at the time rather than let it appear later on an invoice. Waiting time beyond the allowance stated in your confirmation Additional stops, extended routes or a change of destination requested on the day Additional time where a journey runs beyond the booked period Parking, tolls and access charges incurred on your behalf where your confirmation shows them as rechargeable Cleaning or repair following damage or soiling caused by a passenger
Section 07
7. Waiting time
Waiting time is the most common source of a variation between quotation and invoice, which is why the allowance and the rate beyond it are stated in your written confirmation. For airport work, the point at which the allowance begins is defined in the confirmation, taking account of the arrival details you gave us. Giving us a flight or train number is the single most effective way to keep waiting charges predictable.
Section 08
8. VAT
Where VAT applies to a booking, it is shown separately on the quotation and invoice. Our VAT registration number is [To be supplied]. If the registration number above shows as a placeholder, it has not yet been published on this site. The VAT position for your booking is confirmed in writing on the documentation issued to you.
Section 09
9. Account customers and invoicing
Organisations that book regularly can be set up on account, with journeys consolidated onto a periodic invoice rather than settled individually. Credit terms are agreed in writing before the account is opened. Please tell us at the time of booking which cost centre, purchase order or reference should appear on the invoice. Adding a missing reference after invoicing takes longer for everyone than capturing it at the outset.
Section 10
10. Late payment
Invoices should be settled by the due date stated on them. Where an invoice remains unpaid, we may pause further bookings on the account until the position is resolved, and we reserve our statutory rights in respect of late commercial payment. If a payment is going to be late, tell us before the due date. A short conversation usually avoids a booking being paused during a period when you need vehicles.
Section 11
11. Disputed invoices
If you believe an invoice is wrong, tell us promptly and identify the specific line you are querying rather than withholding the whole amount. We will review the booking record, the confirmation and the chauffeur's report of the journey, and respond with an explanation or a corrected invoice. Undisputed lines remain payable while a query is being looked into.
Section 12
12. Card security and payment processing
Card payments are handled through payment providers, and we do not store full card numbers ourselves. Our privacy policy explains how payment-related information is handled and how long records are kept. Please do not send full card details to us by WhatsApp, email or any other message. If a payment link or method is needed, ask and we will confirm the correct route.
Section 13
13. Currency, bank charges and governing law
Prices are quoted and payable in pounds sterling unless your confirmation says otherwise. Where you pay from an overseas account, any conversion cost or intermediary bank charge is for your account, and the full invoiced amount should be received by us. These payment terms are governed by the laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction.
Section 14
Related legal documents
These documents are read together. Where one document conflicts with another, the document that deals most specifically with the subject applies to that subject.
Website Terms of Use · Booking Terms & Conditions · Conditions of Carriage · Cancellation & Refund Policy
Section 15
Questions about this document
If any part of this document is unclear, raise it before you confirm a booking rather than afterwards. Journey-specific requirements are agreed in the written quotation and confirmation, which take precedence over general guidance on this page.